In using this website you are deemed to have read and agreed to the following terms and conditions:
As a Customer you shall always ensure that you store your Accounts details (Username and Password) securely and the details you have provided are correct.
Pricing and Title policy
All prices stated are exclusive of VAT.
Prices stated are based upon costs of labor, materials and general running costs ruling at the time of estimating. In the event, of increases in costs 1st Oakleigh Cases reserves the right to increase its prices.
1st Oakleigh Cases Ltd will ensure that all the prices for products and services displayed on the website are correct. However, if an error in the pricing of a service or product is found 1st Oakleigh Cases reserves the right to contact the Customer in order to cancel (if customer does not agreed with a new price) and make a refund of any payments made by customer or arrange a payment of any extra amount due (as applicable).
All goods remain the property of the 1st Oakleigh Cases ltd and the Title shall not pass until payment is received in full.
For Online sales payment is required when the order is placed. All major Credit/Debit Cards, (except American express) are all acceptable methods of payment.
For custom made products approved accounts terms of payment are net 30 days. Otherwise, until a satisfactory trading history is established, upfront payments (based on a Proforma Invoice) are required before proceeding with the order.
Monies that remain outstanding by the due date will incur late payment interest at the rate of 2% above the prevailing Bank of England's base rate on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed £5000. In such circumstances, you shall be liable for any and all additional administrative costs. Returned cheques will incur a £25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque, we reserve the right to terminate the arrangement and, if agreed to, we shall insist on future cash transactions only. Consequently, all bookings and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.
Customer orders and Delivery of goods.
In the case of incomplete details or details that cannot be verified (fraud suspected) 1st Oakleigh Cases reserves the right to delay or refuse orders.
Once we accept Customer orders we will send an email to confirm dispatch, or a reedy to collect date (as applicable)
1st Oakleigh Case Ltd will send the invoice to the customer for the price of the goods on or at any time after delivery/collection of the product.
All Customers orders are dispatched subject to availability.
All online orders should be dispatched within 5-10 working days of receiving order.
In the case that a product ordered is not in the stock at the time of purchase we will contact the customer to agree a later date of shipment of the goods or a full refund of a payment already made by Customer.
In the case of a Customer ordering from the outside of the UK including Scottish highlands, another delivery charges and responsibilities of customs duties and tariffs are applicable. 1st Oakleigh Cases will contact you to arrange payment for delivery at cost price.
It is the responsibility of the Customer to check goods for any sign of damage or shortage upon delivery, and in the event of any shortage the Customer should notify us in writing within 2 days of delivery of goods. If any damages are found than please write “Damaged” on the delivery slip and do not accept the delivery. In the case of receiving a wrong product please inform us immediately, so we can arrange a replacement and collection of wrong product. In all other circumstances the goods will be deemed to have been accepted by the customer.
If there is no-one available to accept the delivery on a second attempt to deliver the goods, than the product will be returned to us and a charge of £15.00 for 1 parcel and an extra £10.00 for every additional parcel (exc VAT) will be added in order to rearrange delivery.
Returns and refunds, Cancelation rights
In the case of goods which have been made to the specifications of the Customer (Custom flight cases, Racks, Foam Inserts etc.) which conform to the order and design requirements, 1st Oakleigh Cases will not accept the return of such goods. This will not affect your statutory rights.
For all readymade cases (Peli, Storm, SKB cases etc.), you have a right to cancel your order under the Consumer Protection Regulation 2000 (Distance selling), however, should you wish to return any unused, in its original package including any accessories, brochures, manuals, guaranties or warranties that come with the product for any other reason than damage, (please specify the reason) you must contact us in writing (telephone call is not a valid cancelation) within 3 working days from the day you received the goods.
The customer is responsible for paying and keeping records of such payments (registered post) for any postage or shipping costs when returning the product for any other reason than “damage”. 1st Oakleigh cases will not be responsible for any goods lost or stolen in transit to us so therefore we won’t issue any refunds in this case.
Once proven that the product is damaged 1st Oakleigh Cases will arrange for collection of “damage” goods at our own costs and arrange a replacement/refund.
We will respond to any written Complain within 5 working days, in the same manner as complain received.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via telephone, facsimile or mobile telephone numbers.
This company is registered in England and Wales,
10 The Summit Centre
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of England and Wales govern these terms and conditions. By accessing this website, and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the English courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorized representatives of 1st Oakleigh Cases Ltd
Notification of Changes
These terms and conditions form part of the Agreement between the Customer and ourselves. You’re accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.
Copyright and License
All database, text, pictures, banners, buttons, content, graphics, icons, logos, layouts, styles, font face, font size, text colors, are the copyright of Oakleigh Cases Ltd.
© 1st Oakleigh Cases Ltd 2013 All Rights Reserved