Delivery Information

In the case of incomplete details or details that cannot be verified (fraud suspected) 1st Oakleigh Cases reserves the right to delay or refuse orders.

Once we accept Customer orders we will send an email to confirm dispatch, or a reedy to collect date (as applicable).

1st Oakleigh Case Ltd will send the invoice to the customer for the price of the goods on or at any time after delivery/collection of the product.

All Customers orders are dispatched subject to availability.

All online orders should be dispatched within 5-10 working days of receiving order.

In the case that a product ordered is not in the stock at the time of purchase we will contact the customer to agree a later date of shipment of the goods or a full refund of a payment already made by Customer.

In the case of a Customer ordering from the outside of the UK including Scottish highlands, another delivery charges and responsibilities of customs duties and tariffs are applicable. 1st Oakleigh Cases will contact you to arrange payment for delivery at cost price.

It is the responsibility of the Customer to check goods for any sign of damage or shortage upon delivery, and in the event of any shortage the Customer should notify us in writing within 2 days of delivery of goods. If any damages are found than please write “Damaged” on the delivery slip and do not accept the delivery. In the case of receiving a wrong product please inform us immediately, so we can arrange a replacement and collection of wrong product. In all other circumstances the goods will be deemed to have been accepted by the customer.

If there is no-one available to accept the delivery on a second attempt to deliver the goods, than the product will be returned to us and a charge of £15.00 for 1 parcel and an extra £10.00 for every additional parcel (exc VAT) will be added in order to rearrange delivery.

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